What You Will Learn

Students will develop an understanding of:

• Transportation industry terminology, organizational structures, and commercial fleet operations

• Transportation department management and operational oversight

• Driver recruitment, qualification verification, supervision, and performance management

• Dispatch department management, freight scheduling, and delivery coordination

• Commercial fleet management, vehicle utilization, and equipment allocation

• Local, regional, and interstate transportation operations

• Route planning, transportation scheduling, and operational efficiency

• DOT and FMCSA regulations, Hours of Service (HOS), and Electronic Logging Devices (ELDs)

• California transportation regulations, CARB compliance, and commercial vehicle requirements

• Fleet maintenance programs, preventive maintenance scheduling, and vehicle inspections

• Transportation Management Systems (TMS), Samsara GPS tracking, and fleet monitoring technology

• Transportation budgeting, operating expenses, cost control, and profitability analysis

• Driver safety programs, accident prevention, incident reporting, and risk management

• Transportation documentation, driver qualification files, and regulatory recordkeeping

• Customer account management, service quality, and transportation performance standards

• Key Performance Indicators (KPIs), operational reporting, and performance improvement

• Employee leadership, workplace communication, and personnel management

• Emergency response coordination, operational problem-solving, and management decision-making

Student Benefits

Upon successful completion, students will:

• Gain comprehensive knowledge of transportation management and commercial fleet operations

• Develop the skills necessary to supervise drivers, dispatchers, and transportation personnel

• Understand transportation industry management standards and operational best practices

• Strengthen their knowledge of federal and California transportation regulations

• Improve fleet utilization, transportation scheduling, and operational efficiency

• Develop leadership, communication, and management decision-making capabilities

• Learn to evaluate transportation expenses, operational profitability, and fleet performance

• Gain practical experience using modern transportation management and fleet monitoring technologies

• Be better prepared for employment and career advancement in transportation management, trucking operations, and logistics leadership

Students will also gain practical insight into the day-to-day responsibilities of Transportation Managers, helping employers improve operational performance, control expenses, maintain regulatory compliance, reduce risk, and promote a culture of safety, professionalism, and accountability.

Course Syllabus

Introduction to Transportation Management

• Transportation Industry Overview

• Types of Commercial Transportation Operations

• Transportation Department Organizational Structure

• Roles and Responsibilities of Transportation Managers

• Management Ethics and Professional Accountability

Transportation Operations Management

• Daily Transportation Operations

• Dispatch Department Oversight

• Freight Scheduling and Delivery Coordination

• Route Planning and Fleet Utilization

• Local, Regional, and Interstate Operations

• Operational Planning and Resource Allocation

Driver and Personnel Management

• Driver Recruitment and Onboarding

• Driver Qualification and Employment Requirements

• Employee Scheduling and Workforce Planning

• Driver Performance Monitoring and Evaluations

• Personnel Supervision and Workplace Leadership

• Employee Communication and Conflict Resolution

Commercial Fleet and Equipment Management

• Commercial Trucks, Trailers, and Fleet Equipment

• Vehicle Assignment and Fleet Utilization

• Preventive Maintenance Programs

• Vehicle Inspections and Repair Coordination

• Equipment Registration and Compliance Tracking

• Fleet Replacement Planning and Equipment Readiness

Transportation Safety and Regulatory Compliance

• DOT and FMCSA Regulations

• Hours of Service (HOS) and Electronic Logging Devices (ELDs)

• Driver Qualification Files and Medical Certification Requirements

• Commercial Driver Licensing and Renewal Tracking

• California Air Resources Board (CARB) Requirements

• California Commercial Vehicle Regulations

• Vehicle Inspection, Maintenance, and Compliance Records

• Accident Prevention, Safety Programs, and Risk Management

Transportation Technology and Fleet Monitoring

• Transportation Management Systems (TMS)

• Samsara GPS Tracking and Fleet Management

• Electronic Logging Device Monitoring

• Driver Safety Cameras and Telematics

• Route Optimization and Real-Time Fleet Visibility

• Transportation Data Analysis and Reporting

Financial and Business Management

• Transportation Operating Budgets

• Fuel, Labor, Maintenance, and Equipment Expenses

• Transportation Pricing and Cost Analysis

• Fleet Profitability and Financial Performance

• Key Performance Indicators (KPIs)

• Cost Reduction and Operational Improvement Strategies

Customer Service and Logistics Coordination

• Customer Account Management

• Transportation Service Agreements

• Freight Documentation and Delivery Records

• Delivery Performance and Customer Expectations

• Service Disruptions and Complaint Resolution

• Communication with Customers, Drivers, and Dispatchers

Risk Management and Emergency Operations

• Transportation Hazard Identification

• Accident and Incident Reporting

• Equipment Breakdowns and Operational Disruptions

• Emergency Response Coordination

• Regulatory Violations and Corrective Actions

• Business Continuity and Contingency Planning

Transportation Leadership and Operational Excellence

• Transportation Department Leadership

• Employee Accountability and Performance Standards

• Management Reporting and Operational Analysis

• Decision-Making and Problem-Solving

• Continuous Improvement and Operational Efficiency

• Practical Transportation Management Simulations

Requirements

Hardware & Software

• PC, Mac, or Chromebook

• Current version of Google Chrome, Firefox, Edge, or Safari

• Reliable internet connection

• Personal email account

All required instructional materials are included with enrollment and are provided online.

Prerequisites

There are no prerequisites for this course. Previous transportation management experience or a Commercial Driver's License (CDL) is not required to enroll. The program is designed for individuals seeking careers in transportation management, commercial fleet supervision, trucking operations, and logistics leadership, as well as existing transportation professionals seeking career advancement.

Certificate of Completion

Students who successfully complete all course modules, practical management exercises, and final assessments will receive a Craft Masters Academy Ground Transportation Management & Logistics Operations Certificate of Completion.

This certificate demonstrates specialized training in commercial transportation management, fleet operations, personnel supervision, regulatory compliance, and logistics leadership but is not a government-issued license, CDL endorsement, or FMCSA ELDT credential.

Instructor Support

This is a self-paced online course designed for flexible learning. Student support is available through email correspondence and online assistance forms throughout the duration of the program.

Refund Policy

Due to immediate access to proprietary training materials, all enrollments are final. Once course access has been granted, refunds, transfers, or substitutions cannot be provided.

Craft Masters Academy Exclusive

This proprietary program was developed by industry professionals with practical experience in commercial transportation management, trucking operations, fleet supervision, logistics coordination, and regulatory compliance. It combines practical management principles with real-world transportation operations, modern fleet technology, and federal and California regulatory requirements. The program is designed to develop knowledgeable, capable, and accountable transportation leaders who can effectively manage personnel, equipment, operational performance, and organizational resources while contributing to a safer, more efficient, and professionally managed transportation industry.