What You Will Learn

Students will develop an understanding of:

• Ground transportation industry terminology and operations

• Transportation dispatching principles and procedures

• Commercial fleet management and driver coordination

• Driver scheduling and transportation assignments

• Route planning and delivery scheduling

• Freight transportation and logistics coordination

• DOT and FMCSA regulations affecting commercial transportation

• Driver Hours of Service (HOS) requirements

• Electronic logging devices (ELDs) and compliance monitoring

• GPS fleet tracking and transportation management technologies

• Samsara fleet management and monitoring systems

• Transportation management systems (TMS) and dispatch software

• Vehicle inspections, maintenance coordination, and operational readiness

• Shipment tracking and delivery status monitoring

• Transportation documentation, bills of lading, and recordkeeping

• Customer communication and professional service expectations

• Emergency response and transportation incident management

• Operational efficiency, fleet utilization, and performance reporting

Student Benefits

Upon successful completion, students will:

• Gain specialized knowledge of ground transportation dispatching and logistics operations

• Understand the daily responsibilities of professional transportation dispatchers

• Develop practical skills in driver scheduling, route planning, and fleet coordination

• Understand federal transportation regulations and operational compliance requirements

• Gain familiarity with Samsara, GPS tracking, ELDs, and transportation management technologies

• Improve communication, organizational, and problem-solving skills

• Strengthen operational awareness and transportation safety practices

• Be better prepared for employment within the trucking, transportation, fleet management, and logistics industries

Students will also gain practical insight into the day-to-day responsibilities of transportation dispatchers and logistics professionals, helping employers improve operational efficiency, strengthen communication, reduce transportation risks, and promote a culture of safety, professionalism, and accountability.

Course Syllabus

Introduction to Ground Transportation & Logistics

• Transportation Industry Overview

• Types of Ground Transportation Operations

• Trucking, Freight, and Commercial Fleet Operations

• Roles and Responsibilities of Transportation Dispatchers

• Transportation Industry Terminology

Dispatching Fundamentals

• Dispatch Department Operations

• Transportation Order Processing

• Driver and Equipment Assignments

• Scheduling and Dispatch Procedures

• Daily Dispatch Planning and Coordination

• Dispatch Shift Handoffs and Communication

Fleet Management & Driver Coordination

• Commercial Vehicle Types and Classifications

• Driver Scheduling and Availability

• Driver Qualification and Operational Requirements

• Fleet Utilization and Equipment Assignments

• Vehicle Inspections and Maintenance Coordination

• Driver Communication and Performance Monitoring

Route Planning & Transportation Scheduling

• Local, Regional, and Interstate Route Planning

• Delivery Scheduling and Appointment Management

• Route Optimization and Transportation Efficiency

• Traffic, Weather, and Road Restrictions

• Freight Pickup and Delivery Coordination

• Shipment Tracking and Delivery Monitoring

Fleet Technology & Dispatch Management Systems

• Transportation Management Systems (TMS)

• Samsara Fleet Management Platform Overview

• GPS Vehicle Tracking and Fleet Monitoring

• Electronic Logging Devices (ELDs)

• Digital Dispatching and Driver Communication

• Fleet Reporting and Performance Analytics

• Technology-Based Operational Decision-Making

Regulatory Compliance

• DOT and FMCSA Overview

• Federal Motor Carrier Safety Regulations (FMCSRs)

• Driver Hours of Service (HOS)

• Electronic Logging Device Requirements

• Driver Qualification and Vehicle Inspection Requirements

• Transportation Safety and Compliance Monitoring

• Company Policies and Standard Operating Procedures

Transportation Documentation & Recordkeeping

• Transportation Orders and Dispatch Records

• Bills of Lading (BOL)

• Proof of Delivery (POD)

• Shipping and Receiving Documentation

• Driver Logs and Transportation Records

• Delivery Confirmations and Exception Reporting

• Recordkeeping and Operational Reporting

Communication & Customer Service

• Professional Driver Communication

• Customer Service and Delivery Coordination

• Communication with Fleet Managers and Operations Personnel

• Coordination with Warehouses and Distribution Centers

• Transportation Status Updates and Reporting

• Conflict Resolution and Professional Conduct

Transportation Safety & Emergency Management

• Transportation Hazard Recognition

• Vehicle Breakdowns and Equipment Failures

• Accident and Incident Reporting

• Emergency Response Coordination

• Weather-Related Transportation Disruptions

• Delayed Deliveries and Scheduling Conflicts

• Risk Management and Operational Decision-Making

Operational Excellence

• Fleet Productivity and Operational Efficiency

• Transportation Cost Awareness

• Driver and Equipment Utilization

• Dispatch Performance Monitoring

• Delivery Performance and Service Reliability

• Problem-Solving and Critical Decision-Making

• Professionalism and Transportation Industry Best Practices

Requirements

Hardware & Software

• PC, Mac, or Chromebook

• Current version of Google Chrome, Firefox, Edge, or Safari

• Reliable internet connection

• Personal email account

All required instructional materials are included with enrollment and are provided online.

Prerequisites

There are no prerequisites for this course. A CDL or previous transportation industry experience is not required to enroll. The program is designed for individuals seeking entry-level employment in transportation dispatching and logistics operations, as well as existing transportation professionals interested in advancing their industry knowledge and operational skills.

Certificate of Completion

Students who successfully complete all course modules and final assessments will receive a Craft Masters Academy Ground Transportation Dispatching & Logistics Operations Certificate of Completion.

This certificate demonstrates specialized training in transportation dispatching, fleet coordination, logistics management, transportation safety, and operational procedures but is not a government-issued license, CDL endorsement, or FMCSA ELDT credential.

Instructor Support

This is a self-paced online course designed for flexible learning. Student support is available through email correspondence and online assistance forms throughout the duration of the program.

Refund Policy

Due to immediate access to proprietary training materials, all enrollments are final. Once course access has been granted, refunds, transfers, or substitutions cannot be provided.

Craft Masters Academy Exclusive

This proprietary program was developed by industry professionals with practical experience in commercial fleet management, transportation dispatching, freight logistics, driver coordination, and transportation safety compliance. It combines industry knowledge with modern fleet management technologies and real-world operational practices to prepare students for professional careers in ground transportation and logistics.

The program is designed to help build a knowledgeable, efficient, and highly skilled workforce capable of supporting the safe, reliable, and professional movement of commercial transportation throughout the United States.